Customer Engagement Solution (eCES/ mCES)

customer_engagement

Customer Engagement Solutions (Both Portals and Mobile Apps) provide customers with instant access to information, allow personalization, and save valuable time and organizational resources. In addition to this, increasing number of businesses are recognizing the benefits of reliable and dedicated self engagement solutions for improving the company's overall brand image.

Solution Highlights


  • Our Customer Engagement Portal and Mobile Apps are built on highly scalable and modular technology platforms, which allows our clients to leverage the power of Web and Mobile platforms.
    1. Highly secured - with two factor authentication
    2. Highly configurable bring down time to market
    3. Scalable - developed using Cloud first approach allowing client to leverage scalability and flexibility of cloud

Features and Functionalities


  • OTP based registration and authentication
  • Intuitive Customer Dashboard
  • Service Management
  • Incentive management
  • Payment Gateway integration
  • Dynamic update on Regulatory Info
  • Cross selling

Benefits to our client


  • Customer intimacy
  • Faster TAT leading to positive customer recommendations Reduce customer service cost
  • Omnichannel presence
  • Improved productivity
  • Enriched social engagement