Customer Relationship Management (CRM) plays a key role in Sales and Services management of modern day companies. The data emanating from marketing campaigns, call centers, and other lead generation channels is captured in the CRM. Making this information available to your sales teams and allowing them to punch in the data through their mobiles/ tablets from the field can improve the productivity of your sales team many folds. Also, this can improve the accuracy of data capture and reduce the turn-around-time (TAT) this improving customer satisfaction and sales conversion.
Transdigital Sales App has been designed around standard CRM workflow and can be integrated with most of the commercial CRMs with minimum effort. It extends basic functionalities like Lead Capture, Lead submission, Application submission, Contact management. The workflows can be tweaked to clients’ CRM processes and the master data can be easily configured to work with the client’s back-end systems.